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According to consultancy Chadwick Martin Bailey, 15% of American consumers have used a mobile wallet in the past six months. In 2021, there were 9% of such users.
Experts said that 22% of consumers are ready to use a mobile wallet in the next six months.
About 18% of the 1,716 respondents had experience using mobile wallets. In 2021, the number of such people was 8%. At the same time, 44% said that they are "a little familiar" with this payment system.
Among mobile wallet users, 61% used PayPal, 38% used Amazon, 31% used Starbucks, 31% used Apple Pay, and 31% 31% used Google Wallet. At the same time, 88% of users were satisfied with PayPal, Amazon - 84%, Starbucks - 93%, Apple Pay - 89%, and Google Wallet - 82%.
71% of respondents said they preferred using PayPal for mobile payments, 55% supported Apple Pay, 49% supported Amazon, 48% preferred Google Wallet and 34% preferred Microsoft.
At the same time, 27% of mobile wallet users said that they would most likely change the company if it offered mobile payment services. 18% believe that the ability to use mobile payments will increase their business, and 44% want to receive additional benefits (accumulated points, etc.) when using a mobile wallet.
The majority of users (63%) stated that they do not use mobile wallets and do not want to do so in the near future. It should be noted that in 2021 there were 71% of such users. 62% believe security is the main barrier to using mobile wallets.
40% of respondents do not want to pay any commission, 26% do not want to save information about their mobile wallet, and 19% believe that mobile payments are not as convenient as paying with cash or credit card.
In addition, 14% of users believe that credit cards are more profitable to use than mobile wallets, 13% do not know which application is the best, 10% say that technology does not always work properly, 9% say that mobile wallets are not available in stores, where they would not like to use them, and 8% consider mobile screens too small.
The study also found that 13% of Chase and American Express credit cards were loaded into mobile wallets, as well as 14% of Visa credit cards, 11% from Bank of America, 8% from Capital One and Discover, 9% of MasterCard cards, and 3% from Citibank and Wells Fargo.
As for debit cards, the situation is as follows, 13% of Visa cards, 14% of Bank of America cards, 7% of Chase, 8% of MasterCard cards, 6% of Wells Fargo, 5% of Capital One, and 3% of Discover and Citibank.
Experts said that 22% of consumers are ready to use a mobile wallet in the next six months.
About 18% of the 1,716 respondents had experience using mobile wallets. In 2021, the number of such people was 8%. At the same time, 44% said that they are "a little familiar" with this payment system.
Among mobile wallet users, 61% used PayPal, 38% used Amazon, 31% used Starbucks, 31% used Apple Pay, and 31% 31% used Google Wallet. At the same time, 88% of users were satisfied with PayPal, Amazon - 84%, Starbucks - 93%, Apple Pay - 89%, and Google Wallet - 82%.
71% of respondents said they preferred using PayPal for mobile payments, 55% supported Apple Pay, 49% supported Amazon, 48% preferred Google Wallet and 34% preferred Microsoft.
At the same time, 27% of mobile wallet users said that they would most likely change the company if it offered mobile payment services. 18% believe that the ability to use mobile payments will increase their business, and 44% want to receive additional benefits (accumulated points, etc.) when using a mobile wallet.
The majority of users (63%) stated that they do not use mobile wallets and do not want to do so in the near future. It should be noted that in 2021 there were 71% of such users. 62% believe security is the main barrier to using mobile wallets.
40% of respondents do not want to pay any commission, 26% do not want to save information about their mobile wallet, and 19% believe that mobile payments are not as convenient as paying with cash or credit card.
In addition, 14% of users believe that credit cards are more profitable to use than mobile wallets, 13% do not know which application is the best, 10% say that technology does not always work properly, 9% say that mobile wallets are not available in stores, where they would not like to use them, and 8% consider mobile screens too small.
The study also found that 13% of Chase and American Express credit cards were loaded into mobile wallets, as well as 14% of Visa credit cards, 11% from Bank of America, 8% from Capital One and Discover, 9% of MasterCard cards, and 3% from Citibank and Wells Fargo.
As for debit cards, the situation is as follows, 13% of Visa cards, 14% of Bank of America cards, 7% of Chase, 8% of MasterCard cards, 6% of Wells Fargo, 5% of Capital One, and 3% of Discover and Citibank.